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Return Policy

Overview

We offer an easy 10 day return policy on purchases. We will refund your order total, less our costs for shipping and handling each way. Please be mindful of the following details about returns:

  • For items that shipped free, our shipping costs will be deducted from your refund.
  • An order cannot be canceled more than 24 hours after processing. We will accept a cancellation request up to the time of shipment as a courtesy. However, cancellation is not guaranteed until we have confirmation from the manufacturer. If you need to cancel your order after the cancellation period, then the Standard Return Policy will apply.
  • Returned items must be in new condition and in the original packaging.
  • Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
  • If your order arrives damaged or defective, please see What if My Order Arrives Damaged?
The few exceptions that cannot be returned:
  • Items marked as "Custom Made" are not returnable, i.e., items purchased with the addition of custom options will be deemed non-returnable.
  • Certain other non-customized items that neither we nor our suppliers can take back will be clearly marked as "Non-Returnable" on product pages.

Products that have been assembled and/or installed:

  • We cannot accept returns or issue refunds for products that have been assembled and/or installed.
  • We cannot accept returns for products that have been modified in any way.
  • Inspect your product carefully prior to assembly and/or installation to ensure that everything is as it should be.
Some items with restocking exceptions:
  • 25% Restocking Fee: Commercial items (lockers) have a restocking fee of 25% of the purchase price, which we deduct from the return refund.
Commercial Returns:
  • ALL COMMERCIAL RETURNS (the return of commercial products) are subject to the manufacturer's TERMS and approval.
Advisory regarding the return of large commercial items:
  • Heavy commercial items, even if they are listed with free shipping, must be returned at the customer's expense (excluding cases involving either product damage or defect). Compounded with the 25% restocking fee mentioned above, this can be quite a large expense and in most cases, renders a return impractical for large commercial items. For this reason, we encourage customers to research the products thoroughly and to call our customer care team with any questions prior to making a purchase.
Returning Bulk Orders:
  • Bulk orders (including neighborhood/residential purchases) fall under the category of Commercial Returns and the Advisory (noted above) regarding the return of large commercial items. As such, original outgoing shipping costs, return shipping costs, and any applicable restocking fees will apply.
  • A Bulk Order is a minimum quantity of five (5) of any one item or an accumulated total of five or more items, in any variety.
  • ALL BULK ORDER and COMMERCIAL RETURNS are subject to the manufacturer's TERMS and approval.
If you received an order as a gift that you don’t want: 
  • No need to let the gift giver know. As long as the order wasn’t placed through our retail partners (Amazon Marketplace, Walmart Marketplace, Best Buy), we will offer store credit equivalent to the purchase price directly to you.

Return an Item or Order

  • Please enter your order number, brand of product, last name on order, reason for return, and email address.
  • Click “Submit” at the bottom of the page.
  • Upon Submitting the form you will see instructions for completing the process. Here is a sample of those instructions.
Submit a Support Ticket
Your First Name *
Your Last Name *
Your Email *
Your Phone Number *
Subject of Ticket *
Issue Details (or Reason for Return) *
Your Order Number (if applicable)
Which department do you need to contact? *
What's your preferred call back time?   
Attachment (images, PDFs, etc.) Attach files
 
Each of your file(s) can be up to 20MB in size.
 
Status   
Online Store   
   

What if My Order Arrives Damaged?

We strive to have all packages arrive on your doorstep snug, safe, and secure. We refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 10 days. We are happy to send you replacement parts as soon as possible. 

  • For instructions on how to order replacement parts, please see Ordering Replacement Parts
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If your order was delivered by Truck Freight or White Glove, please note the instructions below.
Truck Freight and White Glove Return Policy
  • When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item back to us, in addition to issuing the refund.
  • If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.
  • We select only the most reliable, highest quality products and the most reputable manufacturers to work with.

Ordering Replacement Parts

  • Email us a CustomerCare@weblifestores.com
  • Include your past order number if you have one.
  • Include the item code or name related to the part you need.
  • Describe the problem and please include part numbers if possible.

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RGA Instructions

This number will be forwarded to you along with return instructions, as soon as it is received from the manufacturer. Your patience is much appreciated while we wait to receive a response from the manufacturer. If you have not received an RGA# within 48-72 hours, you are welcome to contact us for a status update of your request.

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Need to Cancel Your Order?

If you need to cancel your order after it has been placed, please contact us immediately and we will make every effort to cancel your order and refund you fully. An order cannot be canceled more than 24 hours after processing. We will accept a cancellation request up to the time of shipment as a courtesy. However, cancellation is not guaranteed until we have confirmation from the manufacturer. If you need to cancel your order after the cancellation period, then the Standard Return Policy will apply.

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