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Returns and Replacements

What is your return policy?

We sure hope you love it! If not, you can return it for up to 10 days after delivery. For most items we have NO RESTOCKING FEES (see exceptions below). However, shipping costs are non-refundable. For items that are shipped free, our shipping and handling costs each way are deducted from your refund, but you are refunded the full value of the item.

All return items must have original tags and packaging; and must have not been installed, used, or modified. We stand by our products - if your order arrives damaged or defective or you'd like to order replacement parts, please contact us right away.

More resources:

As mentioned above, there are a few exceptions:

  • 30% Restocking Fee: All Auth Florence items have a 30% restocking fee.
  • 25% Restocking Fee: Commercial items such as cluster mailboxes, office mailboxes, streetlights and other commercial-use items do have a restocking fee of 25% of the purchase price, which we deduct from the return refund.
  • Cancellations: Once an order has shipped, it cannot be cancelled. However, you can refuse an order, in which case we offer our standard return policy where we reduce the round-trip shipping cost from your refund.
  • Non-returnable Items: We cannot accept returns on some items such as custom, special order, or clearance items. Items marked as "Custom Made" are not returnable; i.e., items purchased with the addition of custom options will be deemed non-returnable. Certain other non-customized items that neither we nor our suppliers can take back will be clearly marked as "Non Returnable."

Read Our Full Return Policy for more details.

How do I return an item?

You can return most items for up to 10 days after delivery. Please note that shipping costs are non-refundable. We do not accept returns on custom, as-is, or special-order items. Learn more about our return policy:

Return process - just follow these steps:

  1. Prepare Return Item: Ensure that the item you want to return has its original tags and packaging; and that it has not been installed, used, or modified.
  2. Please complete our Contact Form.
  3. Please enter your order number, brand of product, last name on order, reason for return, and email address in the Contact Form.
  4. Please select Returns from the drop-down field: Which department do you need to contact?.
  5. Click “Submit” at the bottom of the page.
  6. We will review your request and follow up with you within 1 to 2 business days.
  7. We will email you the Return Good Authorization (RGA) number for your package, as well as the mailing address to ship the item back to us.
    • Note: We are required to obtain an Return Good Authorization (RGA) number from the manufacturer that will need to be written clearly on the exterior of the box so that the return can be properly identified. Receiving the RGA number from the manufacturer can, unfortunately, take days. We will diligently work to get this RGA code from the manufacturer, and as soon as it is obtained, we will email it to you.
  8. Once the RGA number has been provided to you via email, you may ship the item back to us. If, for some reason, you are unable to ship the unit back to us, we can arrange to have the item picked up, and in this case, we will call to arrange a convenient time. You will be refunded the order total minus shipping costs (for both outgoing and return shipping). Refunds will be credited to you within 24 hours after the item is received and inspected.

Where is my order?

How can I check the status of my order?

The easiest way to check the status of your order is to log into your account.

If you did not create an account at the time of purchase, or if you have an account but placed an order as a guest, then you will need to contact us to inquire about your order status. However, even if you checked out as a guest, we send all customers a shipping confirmation email as soon as an order ships. This email contains the shipping carrier information as well as the tracking number.

An item is missing from my shipment.

If you are missing an item, contact our Customer Service Team with your order information. If the missing item in question has shipped, please check your confirmation email for that item's tracking number. Frequently, items are coming from different warehouses due to availability and will not arrive together.

I received the wrong item.

Did you receive a shipment from us but it is not what you ordered? We will be happy to fix that.

  1. Simply email our Customer Service Team with your order details and contact information.
  2. We will follow up with you within one business day to correct the problem.
My tracking number shows "Delivered" but I haven't received anything.

Occasionally, a carrier will scan a package as “delivered” before it arrives at the final destination. It may take an additional day or two for your package to be delivered.

If the package does not arrive within one to two days of the estimated delivery date:

  • Check with members of your household, neighbors, doormen, or the front desk to see if someone accepted the delivery.
  • Look around your delivery area. Carriers try to leave packages in safe locations, such as under porches, under benches, back doors, and around garages.
  • Check your mailbox. Some smaller items are placed there.
  • Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.
My tracking number shows an incorrect delivery location.

If the final destination of your delivery is incorrect, we may have given you the incorrect tracking number. If this is the case, please contact us with your order details and we will quickly provide you with the correct tracking number. If the tracking number is correct and we have sent the order to an incorrect shipping address, please let us know right away.

My tracking number does not work.

If a tracking number we provided you does not work, it may be due to a delay on the carrier’s website. If the tracking number is very new, it may not be updated on their website. Other times, we may have sent you an incorrect or incomplete tracking number by mistake. If this happens, we apologize for the inconvenience and will provide you with the correct tracking number right away.

Here are ways to troubleshoot tracking number issues with some of our most common shipping carriers:

  • If your tracking number begins with a 1Z and is followed by digits and numbers, your package is being carried by UPS. To track this package, go to UPS.com and enter in your tracking number on the left hand side. Or, simply paste your tracking number into Google Search and Google will provide a direct link to your shipment’s status page.
  • If your tracking number is 15 digits long, your package is being carried by FedEx. To track this package, go to FedEx.com and enter your tracking number in the box located in the middle of the screen. Or, simply paste your tracking number into Google Search and Google will provide a direct link to your shipment’s status page.
  • If your tracking number is referred to as a “PRO Number” or the carrier information we sent is different than either UPS or FedEx (e.g., YRC Freight), your package is being delivered by a freight company. To track this package, visit the designated carrier’s website and follow their onsite instructions for shipment tracking.
  • Some orders will be shipped via USPS Mail. The easiest way to track these orders is by visiting the USPS website or by pasting your tracking number into Google Search.

Product Information

How do I find a product's SKU?

To help us better answer any questions you have on a product, having the SKU (stock keeping unit) is important. The SKU is a unique identifier that helps us keep track of our large product catalog.

The SKU number is located on every product page on our site. Also, you can see a product’s SKU on any of our category or search result pages.

How do I know if a product is available or in stock?

It is easy to see the availability of our products. On any of our product pages, you can usually see availability status beneath the “Add To Cart” panel.

If an item is unavailable for purchase, you will see an out of stock notification and you will not be able to add the item to your cart.

Note: sometimes a product page may not accurately reflect our current stock availability. If you place an order for an item that is currently out of stock, we will notify you right away. You will then have the option to hold or cancel your order.

Where can I see the final price for a product?

If you want to see the final price of for a product, including all potential taxes and fees, add all items you wish to purchase into your Shopping Cart. On the checkout page you are able to review all of your items. Once you enter your zip code, you will see your total updated with shipping cost.

If shipping to the state of Florida, sales tax will automatically be applied to your order total.

To which countries can products be shipped?

All of our products ship within the contiguous United States. We do not offer international shipping at this time. While customers in Hawaii and Alaska can see estimated shipping costs in their Shopping Cart, we recommend customers from these states submit a quote request to receive more accurate pricing.

How much will shipping cost?

We offer FREE SHIPPING on all of our Cluster Mailbox Units (CBUs). To calculate shipping costs for items other than CBUs, simply add the items into your shopping cart and enter your zip code on the checkout page. Your total will automatically update with the shipping cost.

What shipping methods are available for a product?

We will ship your order using the fastest, safest, and most reliable method possible. For every product on our site, we carefully select the shipping method in order to provide you with an optimal delivery experience. When your order ships, we will email you a confirmation with the tracking number for your shipment. We encourage you to track your package with the carrier either over the phone or online. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via Find Order or My Account if you registered an account when placing the order. Please note we cannot ship to P.O. Boxes or Military APOs.

We use the following shipping methods:

Standard Shipping

Curbside Delivery with Liftgate

Lift Gate & Driveway Delivery

Standard Shipping

If chosen, the delivery will be via UPS or FedEx ground, or potentially via freight line depending on the size of the package. If the package is shipped via freight line, then the customer will need to offload the package from the back of the truck. Note: the truck driver is not responsible for offloading merchandise.

Curbside Delivery with Liftgate

Only applicable for products that are too large for UPS or FedEx and, as a result, ship via freight line. If chosen, the merchandise will be offloaded from the freight truck by a liftgate. The truck driver is not required to move the merchandise beyond the "curbside."

Lift Gate & Driveway Delivery

Only applicable for products that are too large for UPS or FedEx and, as a result, ship via freight line. If chosen, the merchandise will be offloaded from the freight truck by a liftgate and delivered to the driveway or garage, but not inside the residence or building.

What is Lift-gate Service?

A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight companies deliver items on a tractor trailer which is approx 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a forklift. If your delivery location does not have a loading dock or forklift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate. Securing a lift-gate is ideal for deliveries to residential areas, as well as commercial areas that do not have loading docks.

Do I need lift-gate delivery?

There are several ways to avoid paying lift-gate delivery costs. If your delivery location has a loading dock or forklift you do not need a lift-gate. If the individual items in your shipment are light enough for you to remove from the truck you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate. Terminal delivery is often a good way to save both lift-gate and residential delivery fees.

Ordering Information

How do I place an order?

We want you to feel as secure as possible when you buy from us. We offer several different ways to place an order:

  1. Order online - When you place an order through our website, you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Our Secure Online Checkout is available 24 hours a day.
  2. Call us - Our sales and service team is ready to place your order over the phone. You can reach us at (866) 541-7695 Monday through Friday 7:00 p.m. - 5:00 p.m. PST
  3. Fax your order to (916) 672-0333.
  4. Mail your order with an accepted payment method (see address below).

What are my payment options?

  • Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • PayPal Credit (formerly known as Bill Me Later)
  • Purchase Orders - Please see Purchase Order Terms and Conditions
  • Wire Transfer
  • Store Credit*
  • Mail Personal Checks, Cashier's Checks, and Money Orders - Please print your shopping cart and send it with your payment to:

WebLife Stores
Attn: Orders
1991 Lesara Court,
El Dorado Hills,
CA 95762

Please be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.

Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashier’s check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

*Store Credit - We happily accept Store Credit issued from any WebLife Stores site. Store credit may only be used from the account to which it was originally issued. Store Credit cannot be transferred to another person or account.

Purchase Orders Terms & Conditions

We will happily accept purchase orders from qualified corporate, educational, non-profit and government organizations pending a credit review by our finance staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address, the preferred shipping method, and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order, we must receive the purchase order, along with a completed Credit Information Sheet (download PDF) by email (customercare@weblifestores.com), by fax at (916) 672-0333 or by US Mail (WebLife Stores, 1991 Lesara Court, El Dorado Hills, CA 95762). Some additional terms and conditions include:

  • The minimum purchase order amount we accept for educational or government organizations is $100.00.
  • The minimum purchase order amount we accept for all other organizations is $1,000.00.
  • All products bought by purchase order must be shipped to a US destination.
  • Payment terms are Net 15.
  • We cannot accept purchase order numbers over the phone.
  • We cannot accept international purchase orders.
  • We cannot process an order until we have received a signed purchase order.
  • Please Email, Fax or Mail Purchase Orders, along with a completed Credit Information Sheet (download PDF), to:

WebLife Stores
Attn: Orders
1991 Lesara Court,
El Dorado Hills,
CA 95762
Fax: (916) 672-0333

Email: customercare@weblifestores.com

We cannot accept your purchase order unless you agree to these terms. Please be aware that all POs are subject to approval.

Submitting Your Order

Email, fax, or mail your bona fide company Purchase Order Form to us, along with the required Credit Information Sheet (download PDF). (Educational and government organizations may forego the credit review). You will need to complete both forms before submitting them to us.

Our mailing address is:
WebLife Stores
Attn: Orders
1991 Lesara Court,
El Dorado Hills,
CA 95762

Purchase Order Checklist

Please review this checklist prior to submitting your purchase order.

  • Did you sign your Purchase Order Form?
  • Did you complete the Credit Information Sheet?*
  • Did you provide both a billing address and a shipping address?
  • Did you specify a total price?
  • Did you check to ensure that you indicated the correct pricing?
  • Did you provide both a billing phone and a shipping phone?
  • Did you provide an email address?

* Credit information is not required when the invoice recipient is a government agency or a school.

Please contact us at (866) 541-7695 if you have any questions. We are happy to help. Thank for your interest in purchasing from us!

Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you provided during checkout. The subject line will read, "Order Confirmation from WebLife Stores" and will contain your order number. This email is your receipt, so please do not delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account if you registered an account.

Sales Tax

One of the best things about buying through WebLife Stores is that we do not have to charge sales tax, with one notable exception: orders shipping to Florida will be subject to sales tax. WebLife Stores, LLC is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop.

Note to customers shipping to Colorado: Pursuant to Colorado law, the purchaser is required to file a sales or use tax return, and may be required to pay sales or use tax on certain items.

Using Promotional Codes

When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. (Please note, many promotional codes and coupons are limited to one per purchase.)

Printing A Receipt:

To print your order receipt, you can:

  1. Click the "Print Receipt" link on the "Order Confirmation" page after placing your order.
  2. Click the “Order Receipt” link in your order confirmation email (mailed to the email address provided at checkout).
  3. Click the “Print Receipt” link from the “Order History” section of “My Account” (if you registered before placing your order or have an existing account).
Tax Information

Enter your zip code to calculate any shipping, handling fees, and taxes that may apply. For our US customers, we only have to charge tax to Florida delivery locations.

Request Bulk Pricing

We would love to offer you discounted pricing for your bulk orders. To request bulk pricing, use this online form to submit a quote. Our Quotes Department will typically follow up with you within the hour following your quote submittal.

Customer Account Information

How do I update my shipping or billing address?

Updating Your Shipping and Billing Addresses

If you wish to update your shipping and/or billing address, simply log in to your account and edit your saved addresses.

How do I change my email preferences?

If you wish to update your email preferences, simply log in to your account and edit your email preferences.

General Information

Which payment methods do you accept?

We accept a variety of payment methods:

  • Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • PayPal Credit (formerly known as Bill Me Later)
  • Purchase Orders - Please see Full Terms and Conditions
  • Wire Transfer
  • Mail Personal Checks, Cashier's Checks, and Money Orders - Please print your shopping cart and send it with your payment to:

WebLife Stores
Attn: Orders
1991 Lesara Court,
El Dorado Hills,
CA 95762

Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.

Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashier’s check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

Promotions

We strive every day to offer the best prices on over a million-plus items. We love a good deal as much as you do. Throughout the year, we offer special promotions and discounts to our customers. When an item goes on sale, we can't wait to share the good news. You can always check back to see if your favorite item is on sale or you can sign up to receive our email promotions.

Have a coupon code? Be sure to enter your promotional code on the checkout page after adding an item to your cart.

How do I become a supplier?

The Internet has created a tremendous opportunity for manufacturers to drive additional revenue growth and reach a new and growing set of customers. For seven years, we have enabled our suppliers to successfully tap into this growth while working closely with them to protect and promote their brand, complement their existing retail channels and facilitate smooth logistics and communications flow. We understand the importance of flexibility and tailor our approach to meet our suppliers' specific needs. We value our supplier relationships and believe these to be the key elements to fostering a successful partnership:

Commitment to Growth – Our goal is to rapidly grow revenues and become the top online channel partner for each of our suppliers. Our category teams' significant product expertise combined with our ongoing investment in online, email and traditional marketing, ensures maximum impact as we launch new suppliers' products..

Partnership in Customer Service Excellence – WebLife Stores’ ability to provide great customer service begins with our suppliers’ commitment to ship orders quickly, package products with care, provide accurate in-stock status and work with us to rapidly handle any issues that may arise.

Brand and Channel Integrity – WebLife Stores is absolutely committed to helping its suppliers' brand flourish online. We collaborate with our suppliers to tell their products' stories the way they want them told. We are sensitive to our suppliers' desire to have a consistent value proposition and brand message across all of their retail outlets and we work closely to ensure our relationship is complementary to our suppliers' existing sales channels.

Flexibility and Ease – Each of our suppliers works closely with a WebLife Stores’ category team that is highly proficient at taking the supplier through the entire process of: (1) establishing the relationship, (2) effectively merchandising the product, (3) driving growth and (4) providing excellent customer service. We understand that every supplier may have unique needs in areas of logistics, order flow, payments, returns, etc. and we try to tune our approach to match our suppliers' needs and to make the entire process as smooth and seamless as possible.

If you are interested in growing your business, please email us. We look forward to hearing from you.

Where can I purchase a gift card?

Please email our Customer Service Team if you are interested in purchasing a gift card. We can help you place the order, after which we will email you the Gift Card code.

Do you have any store locations?

We are an online retailer only. Apart from our online venue, we do not have a brick and mortar storefront where you can view our products.

I don't recognize a charge on my statement.

Don't recognize a charge on your statement or account?

The easiest way to confirm a charge to your bank account or credit card is to log in to your customer account. There, you will see any pending, completed, or cancelled orders you have placed. Remember, all charges on your bank account or credit card should appear as "WEBLIFE STORES LLC" or "BUDGETLOCKERS.COM".

How Will My Order Ship?

Thank you for your order! We will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.

  • When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.

  • Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account, if you registered an account when placing the order.

  • Please note we cannot ship to P.O. Boxes or Military APOs. We have various methods of shipment available: Small Parcel, Truck Freight - Back of Truck, and Truck Freight - Threshold:

Small Parcel

Whenever possible, we will ship smaller, lighter items via UPS, FedEx, DHL or USPS. These companies provide the fastest, most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries; however, please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Delivery

Many items on our website are too large and/or too heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways: (1) Once your merchandise arrives at the delivery agent’s pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday; and (2) The products will be delivered to the driveway or outside curb of the delivery address provided upon purchase. It is the customer’s responsibility to transport the product(s) inside; however, several truck freight companies offer additional services to help move merchandise from the truck into your home or office.

At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.

Truck Freight Threshold

This method is just like "Truck Freight - Back of Truck" (see above), with the exception that the truck freight company will deliver your order to the threshold of your home (to your garage or front door) if yours is a residential delivery, or to the loading dock if yours is a commercial delivery.

Unfortunately, the truck freight company is not authorized to perform any assembly services nor can they place any items in a room of your choice. Once we email you the tracking information, you may contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for any additional services.

About Estimated Shipping Times

At WebLife Stores, we do our best to provide you with accurate shipping times for our products. These shipping times are estimates only.

The "Usually Ships In" time-frame quoted on our website is provided to WebLife Stores by each manufacturer and it is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse. These shipping times are not a guarantee. If you have a time-sensitive project, we recommend that you call a sales specialist at (866) 541-7695 or Live Chat to arrange expedited shipping.

Products marked "In Stock" on our website are items that we have in stock or items for which the manufacturer has provided us a real-time inventory feed. These items normally ship from the warehouse within two business days; however, these products are subject to prior sale and availability and lead times are not guaranteed.

Occasionally, items shown to be in stock or available on our website get pre-sold. In this case, you will be sent an email notification that your item is on backorder, at which time, you will have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid any possible project delays.

Free Shipping?

Items marked “FREE SHIPPING!” on the product page will ship for free! Shipping charges, if any, will be indicated in your shopping cart and covers ground shipping within the continental United States. We won’t surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Florida, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.

Exclusions: Certain products we offer do carry associated shipping charges, either per-item or per-order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout.

The “Order Amount” for promotional shipping offers does not include, and the offer does not apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. A shipping surcharge will apply to orders going to Alaska, Hawaii, and U.S. Territories. Some items have specific shipping charges, which amounts are not eligible to count toward the qualifying amount for reduced shipping rates or free shipping offers. Other eligible items in your cart at time of checkout will still count toward the qualifying total.

Here at WebLife Stores, we keep it simple. Our pricing is straightforward and all-inclusive, which saves you time and energy while providing a seamless shopping experience.

 

Return an Item or Order

Please view our policy below and complete the form on the Contact Us page to request a Return/Replacement. To ensure your ticket gets to the right department, choose Returns for the field, "Reason for Contact".

If your reason for contact is urgent, please call us at 866-541-7695. We have Customer Care representatives standing by to assist you.

Return Policy

We offer a 10 day return policy on purchases. We will refund your order total, less our cost of shipping the item to you. You will be responsible for the cost of shipping the item back to us. Please be mindful of the following details about returns:

  • For items that shipped free, our shipping costs will be deducted from your refund.
  • An order cannot be canceled more than 24 hours after processing. We will accept a cancellation request up to the time of shipment as a courtesy. However, cancellation is not guaranteed. If you need to cancel your order after the cancellation period, then our Return Policy will apply.
  • Returned items must be in new condition and in the original packaging.
  • Please do not assemble or modify a product before returning it, or else we cannot refund your purchase.
  • If your order arrives damaged or defective, please see: What if My Order Arrives Damaged?

Important: Orders returned without authorization will NOT be processed for credit or refunds. YOU MUST obtain a Return Goods Authorization Number (RGA#) from us so that the credit for the merchandise and any refund can be properly processed.

The few exceptions that cannot be returned:

  • Made-to-order and/or custom products are non-returnable. Items purchased with the addition of custom options will be deemed non-returnable.
  • Certain other non-customized items that neither we nor our suppliers can take back may also be "Non Returnable." If you are unsure about a product's return policy, please contact us.

Products that have been assembled and/or installed:

  • We cannot accept returns or issue refunds for products that have been assembled and/or installed.
  • We cannot accept returns for products that have been modified in any way.
  • Inspect your product carefully prior to assembly and/or installation to ensure that everything is as it should be.

Manufacturer specific / Commercial product restocking fees:

  • 30% Restocking Fee: All Auth Florence items have a 30% restocking fee
  • 25% Restocking Fee: Commercial items such as community mailboxes, office mailboxes, collection boxes, mail drops, vertical mailboxes, lockers, streetlights, and other commercial use items have a restocking fee of 25% of the purchase price, which we deduct from the return refund.

Commercial Returns:

  • ALL COMMERCIAL RETURNS (the return of commercial products) are subject to the manufacturer's TERMS and approval.

Advisory regarding the return of large commercial items:

  • Heavy commercial items, even if they are listed with free shipping, must be returned at the customer's expense (excluding cases involving either product damage or defect). Compounded with the 25% restocking fee mentioned above, this can be quite a large expense and in most cases, renders a return impractical for large commercial items. For this reason, we encourage customers to research the products thoroughly and to call our customer care team with any questions prior to making a purchase.

Returning Bulk Orders:

  • Bulk orders (including neighborhood/residential purchases) fall under the category of Commercial Returns and the Advisory (noted above) regarding the return of large commercial items. As such, original outgoing shipping costs, return shipping costs, and any applicable restocking fees will apply.
  • A Bulk Order is a minimum quantity of five (5) of any one item or an accumulated total of five or more items, in any variety.
  • ALL BULK ORDER and COMMERCIAL RETURNS are subject to the manufacturer's TERMS and approval.

If you received an order as a gift that you don't want:

  • No need to let the gift giver know. As long as the order wasn’t placed through our retail partners (Amazon Marketplace, Walmart Marketplace, Best Buy), we will offer store credit equivalent to the purchase price directly to you.
RGA Instructions

This number will be forwarded to you along with return instructions, as soon as it is received from the manufacturer. Your patience is much appreciated while we wait to receive a response from the manufacturer. If you have not received an RGA# within 48-72 hours, you are welcome to contact us for a status update of your request.Important: Orders returned without authorization will NOT be processed for credit or refunds. YOU MUST obtain a Return Goods Authorization Number (RGA#) from us so that the credit for the merchandise AND any refund can be properly processed.

Ordering Replacement Parts
  • Email us at customercare@weblifestores.com
  • Include your past order number if you have one.
  • Describe the problem and please include part numbers if possible.
Need to Cancel Your Order?

If you need to cancel your order after it has been placed, please contact us immediately and we will attempt to cancel your order and refund you fully. An order cannot be canceled more than 24 hours after processing. We will accept a cancellation request up to the time of shipment as a courtesy. However, cancellation is not guaranteed until we have confirmation from the manufacturer. If you need to cancel your order after the cancellation period, then the Standard Return Policywill apply.

Contact Us Directly
  • Email: customercare@weblifestores.com
  • Live Chat: Click the live chat box on the bottom left of our site to speak with an available support rep. If no rep is available, you can leave a message and we will get back to you.
  • Phone - Toll Free: 1.866.707.0008
Problem with Delivered Items

Please view our policy below and complete the form on the Contact Us page to open a Support Ticket regarding your issue. To ensure your ticket gets to the right department, choose Problem With Delivered Items for the field, "Reason for Contact".

If your reason for contact is urgent, please call us at 866-541-7695. We have Customer Care representatives standing by to assist you.

What if My Order Arrives Damaged?

We strive to have all packages arrive on your doorstep snug, safe, and secure. We refuse to sell products that are easily damaged during shipping.

  • If your order is delivered with no signature required, open all packages, inspect the products, and notify us of any damage or missing items within 48 hours of delivery.
  • If your order is delivered by LTL freight and requires a signature, check every side of all boxes and note ANY damage to packaging by writing "Package Damaged” on BOL before signing. Also note any missing items on BOL. The driver should allow you a few minutes for that inspection. If the driver does not allow for that inspection - note that on the BOL before signing. (If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment.)
  • After delivery, open all packages, fully inspect the product for any concealed damage or missing items, and report that to us as well as the shipping company within 48 hours.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item to us, in addition to issuing the refund.
  • If your product has a manufacturer’s defect, we will contact the manufacturer to either replace the defective part or, if necessary, the entire unit.
Items Missing from an Order

If your tracking information shows that your package was delivered, but you are unable to find it:

  • Verify the shipping address is correct.
  • Look for any notice of attempted delivery.
  • Look around the delivery location for your package.
  • Check to see if someone else accepted the delivery.
  • Some packages may travel with multiple carriers. Check your mailbox or wherever you receive mail.
  • Wait 24 hours. In rare cases, packages may say "delivered" up to 24 hours prior to arrival.

Your package was insured. The insurance on the package will take care of replacing the lost shipment. As with any insurance claim, there is a process that must be followed in order to have the lost shipment replaced.

If your package is missing from a delivery, you (as the RECIPIENT) MUST contact the Carrier (UPS, FedEx, etc.) immediately. The sooner the Carrier is notified, the sooner the tracer and claim can be initiated for your missing package.

WEBLIFE STORES, LLC will not be responsible for any order that is tracked and delivered but not received. However, after you file a claim with the Carrier (UPS or FedEx) you must contact us so that we can assist you with the replacement of the missing shipment.

How do I file a claim?

File a claim with FedEx.

What can I do if UPS Tracking says that my package is delivered, but I don't have my package?

Click Here.

File a Lost Package Claim with UPS: Click Here.

Also, if you are missing an item, contact us at customercare@weblifestores.com with your order information. If the missing item in question has shipped , please check your confirmation email for that item's tracking number. Frequently, items are coming from different warehouses due to availability and will not arrive together.

**If your order is only missing parts or other items, please contact us immediately at customercare@weblifestores.com.