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How do I return an item?

You can return most items for up to 10 days after delivery. Please note that shipping costs are non-refundable. We do not accept returns on custom, as-is, or special-order items. Learn more about our return policy.

Want to return a gift? No need to let the gift giver know. As long as the order wasn’t placed through our retail partners (Amazon Marketplace, Walmart Marketplace, Best Buy), we will offer a store credit equivalent of the purchase price directly to you.

Returning process - just follow these steps:
  1. Prepare Return Item: Ensure that the item you want to return has its original tags and packaging; and that it has not been installed, used, or modified.
  2. Click Request a Return (form will open in new tab)
  3. Please enter your order number, brand of product, last name on order, reason for return, and email address.
  4. Click “Submit” at the bottom of the page.
  5. We will email you the address to ship the item back to and the Return Good Authorization (RGA) code.
    • Note: we have to get an Return Good Authorization (RGA) code from the manufacturer that will need to be written clearly on the exterior of the box so the return can be identified. Getting the RGA from the manufacturer unfortunately can take days. We will diligently work to get this RGA number from the manufacturer and as soon as it is obtained we will email it to you.
  6. Once the RGA number has been provided to you via email, you can ship the item back to us. If for whatever reason you can't ship the unit back to us, we can arrange to have the item picked-up, we will call to arrange a convenient time for you. You will be refunded for the order total minus shipping costs (for both outgoing and return shipping). Refunds will be credited to you within 24 hours after the item is received and inspected.

We're Here to Help!

Support Ticket (preferred method)

Phone: (866) 541-7695

Fax: (916) 672-0333

7.30am CST to 7pm CST M - F
Sat: 9.00am-5.00pm CT